Blogs

CXPA Need to Know for the Week of 3/16/20

By Joy Wedge posted 03-12-2020 11:37 AM

  

New Ebook: Guide to Developing CX Job Descriptions

 

Bob Azman, CCXP, and Immediate Past Chair of CXPA’s Board of Directors, prides himself on listening to the association’s members, and in 2019, he began to hear a repeated message: content was needed to help guide members during the job description development process for newly-created CX roles. “Our mantra is ‘the trusted source for all things CX,’” he explains. “As we looked at the ‘commoditization’ of CX titles across organizations, we knew we needed to declare what CX positions within an organization truly look like."

 

Learn more and download the new ebook Guide to Developing CX Job Descriptions today.

Job_Description_Ebook_Title_Page.jpg

 

Our Popular Member Benefit is Now Open

 

The CXPA was founded to create a safe space for CX professionals to gather,

network, ask questions, and learn from each other. There’s no better way to do just that than by participating in our Mentor Match program. All members are welcome to participate as a mentor and/or a mentee, and joining Mentor Match is easy. Simply fill out a brief profile to enroll in the directory of your fellow mentor/mentee participants, then mentees are encouraged to view the profiles of available mentors and approach them to begin a relationship. Previous mentees have called the program “a gift in my life” and mentors express they “learn just as much as they do” during the mentorship.

 

Let’s advance the CX profession together by connecting with a career confidant and to give your professional development the boost it deserves. Sign up as a mentor or mentee today.

 

 

Coming this Week

 

 

Silicon Valley Network: Customer Obsession at VMware - An on-going Journey of Transformation

When: Monday, March 16, 2020, 5:30 PM - 8:00 PM

Where: SurveyMonkey, San Mateo, CA

More Information

 

Raleigh Network: 2020 Kick-off Breakfast

When: Wednesday, March 18, 2020, 8:15 AM - 10:00 AM

Where: The Frontier at Research Triangle Park, Durham, NC

More Information

 

Lexington Network: Customer What? Developing your CX Strategy

When: Wednesday, March 18, 2020, 12:00 PM - 2:00 PM

Where: Lexington Public Library - East Side Branch, Lexington, KY

More Information

 

Melbourne Network: Workshop - CX & Operational Metrics

When: Thursday, March 19, 2020, 7:30 AM - 9:00 AM

Where: Ernst & Young, Melbourne, VIC

More Information

 

Industry Events

 

CX Talks Dallas 3rd Annual Customer Experience Summit

When: Tuesday, March 31, 2020, 8:00 AM - 6:00 PM CDT

Where: Cityplace Tower, Dallas, TX

More Information

 

DACH Customer Experience Awards 2020

When: Friday, May 29, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10-15 percent discount. Please use code: CXPA20

More Information

 

Chief Experience Officer Exchange

When: May 4 - 6, 2020, 10:00 AM - 5:00 PM (GMT-7)

Where: TBD

More Information

 

CX 4.0 Series 2

When: Wednesday, April 1- 3, 2020, 8:30 AM - 5:00 PM MYT

Where: Singapore

More Information

 

Customer360 Africa

When: March 31 - April 2, 2020, 8:55 AM - 5:00 PM (GMT+2)

Where: The Maslow Hotel Sandton, Gauteng, Sandton, South Africa

CXPA members receive a 20% discount. Please use code: CXPA20

More Information

 

Join the Conversation

 

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

 

Brand Equity as a measure of CX?

 

Customer Journey Tooling - Best Practices and Tips?

 

Thank You to Our Global Sponsors

 

Gold Sponsor
Silver Sponsors


Bronze Sponsors

B_Icon_With_Customer_Bliss_-_Black.jpg
MaritzCX_Logo_new.png
bond_logo.jpg
callminer_logo-fc.png

 InMoment_LogoSML.jpg

NICE-Satmetrix-black.png

 

Topbox.png


UM_Horizontal_Standard.png



Questions about the Coronavirus? CXPA’s team is looking out for your safety. Learn more.
0 comments
14 views

Permalink