Blogs

CXPA’s Innovation Awards Submissions Are Now Open

Are You Driving Customer-Focused Innovation in Your Organization? If so, then we want to hear from you. Please apply for our Innovation Awards and share your story of CX innovation. The first phase of the process will involve video submissions that outline how the nominees’ efforts enabled the team or company to address a CX challenge in a novel way. Deadline for video submission is extended to Sunday, February 23rd.

During the second phase, finalists will be asked to sit for a virtual interview with a panel of fellow CX professionals. The winner of this year’s Innovation Awards, in addition to all the finalists, will be honored at CXPA’s Global Insight Exchange in Orlando, Florida, April 27-29. Submit Application.

How We Did It Submissions Now Open

We have spots available for How We Did It presenters at this year’s Global Insight Exchange in Orlando, FL and we’re inviting you to submit for this opportunity. Are you ready to share your ideas? The How We Did It sessions are a great way to share what your team or organization have found that improves the customer experience. Apply here today!

Reserve Your Room at The Hilton in Orlando, FL

Hilton Orlando Lake Buena Vista, a full-service resort hotel steps from shopping, entertainment, and restaurants at Disney Springs. 

The hotel is approximately five miles away from a ton of fun activities and perks to enhance your experience during your stay. Additionally, the Orlando International Airport is in close proximity to the hotel for convenient travel. Please reserve your room in advance, rooms will likely sell out. Reserve your room here.

Still need to register to attend the CXPA Global Insight Exchange 2020? We hope you will join us! Register Today.

Coming this Week

Cape Town Network: Defining the future of CX

When: Feb 19, 2020 from 7:00 AM to 9:30 AM (WAT)

Where: UCT GSB Conference Centre Roof Terrace - Protea Hotel by Marriott

Cape Town, South Africa

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Boston Network: CX Morning Coffee Chat

When: Feb 19, 2020 from 8:00 AM to 9:30 AM (ET)

Where: Caffe Nero, Reading, MA

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Indianapolis Network: Networking Breakfast

When: Feb 19, 2020 from 8:30 AM to 9:45 PM (ET)

Where: Le Peep, Indianapolis, IN

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Omaha Network - "CX Team Awareness"

When: Feb 20, 2020 from 8:00 AM to 10:30 AM (CT)

Where: Farm Credit Services of America, Omaha, NE 68137

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Raleigh Network: 2020 Kick-Off Breakfast

When: Friday, February 21, 2020, 7:45 AM - 9:15 AM (ET)

Where:Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park, Durham, NC

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Industry Events

Making the Most of Your Membership

When: Feb 20, 2020 from 3:30 PM to 4:00 PM (ET)

Where: Online

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Wow Summit

When: March 4, 2020, 9:00 AM - 7:00 PM (GMT-3)

Where: Rua Tucumã, 528 - Cidade Jardim, São Paulo

CXPA members receive a 15% discount. Please use code: CXPA

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Qual360 North America 2020

When: Tuesday, March 24 - 25, 2020, 8:00 AM - 5:00 PM (EST)

Where: Gallup World Headquarters, Washington, DC

CXPA members receive a 15% discount. Please use code: CXPA15

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Call & Contact Centre Expo

When: Wednesday, March 18, 2020, 10:00 AM - 5:00 PM 

Where: ExCeL London, Royal Victoria Dock, United Kingdom

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CCW Executive Exchange

When: March 22 - 24, 2020, 10:00 AM - 5:00 PM (ET)

Where: Bonaventure Resort & Spa, Miami Metro, Weston, FL

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Customer Experience Show Middle East 2020

When: June 17 - 18, 2020, 8:00 AM - 5:00 PM (GMT+4)

Where: Dubai

CXPA members receive a 10% discount. Please use code: 24032.006_CXPA

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North America Customer Centricity Awards

When: Jun 22, 2020 8:00 AM - Jun 25, 2020 5:00 PM (CST)

Where: Plano, Texas (TBC)

CXPA members receive a 15% discount. Please use code: CXPA15

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

Color-coded NPS questionnaire scales

Future Experience Design/Futurist Work

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