CXPA Need to Know for the Week of 2/10/20

By Joy Wedge posted 02-06-2020 05:52 PM

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We are excited to announce Disney Institute will be joining us to help enhance your experience at the 2020 Global Insight Exchange. Walt Disney parks and resorts is a recognized leader in delivering world-class experiences. Want to learn how they do it? This is your opportunity to learn from Jeff James, Vice President and General Manager, as he shares business insights behind Disney’s success. Learn more and see a bonus post-conference opportunity here.

CXPA’s Innovation Awards Submissions Are Now Open

Are You Driving Customer-Focused Innovation in Your Organization? If so, then we want to hear from you. Please apply for our Innovation Awards and share your story of CX innovation. The first phase of the process will involve video submissions that outline how the nominees’ efforts enabled the team or company to address a CX challenge in a novel way. Deadline for video submission is Sunday, February 16th.

During the second phase, finalists will be asked to sit for a virtual interview with a panel of fellow CX professionals. The winner of this year’s Innovation Awards, in addition to all the finalists, will be honored at CXPA’s Global Insight Exchange in Orlando, Florida, April 27-29. Submit Application.

How We Did It Submissions Now Open

We have spots available for How We Did It presenters at this year’s Global Insight Exchange in Orlando, FL and we’re inviting you to submit for this opportunity. Are you ready to share your ideas? The How We Did It sessions are a great way to share what your team or organization have found that improves the customer experience. Apply here today!

We're Celebrating 1,000 CCXP's

You did it! There are now 1,000 CCXP's! We're so proud of the time, effort and dedication of all the CX superstars in the CXPA community who have earned and maintained their certification. Learn more about the CCXP here.

Coming this Week

Columbus Network: CX Measurements with Jonathon McKay

When: Feb 13, 2020 from 7:30 AM to 9:00 AM (ET)

Where: Columbus Metro Library, Columbus, OH

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Madison/Milwaukee Network: Growing CX Programs with Technology

When: Feb 13, 2020 from 1:00 PM to 3:00 PM (CT)

Where: Baker Tilly, Milwaukee, WI

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Portland Network: Customer Degrees of Separation

When: Feb 13, 2020 from 5:00 PM to 7:30 PM (PT)

Where: Lucky Labrador Brew Pub, Portland, OR

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Industry Events

Gulf Customer Experience Awards 2020

When: Feb 18, 2020 from 9:00 AM to 5:00 PM (AST)

Where: Conrad Dubai Hotel, Sheikh Zayed Rd - Dubai, United Arab Emirates

CXPA members receive a 10% discount. Please use code: CXPAAI2019

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International Business & Leadership Awards

When: Monday, March 30, 2020, 08:00 AM - 10:00 PM

Where: Jumeirah Creekside Hotel Dubai Intercontinental Dubai Festival City

CXPA members receive a 15% discount. Please use code: CXPA15

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The Customer Experience Conference

When: Feb 25, 2020 from 8:30 AM to 5:00 PM (GMT)

Where: The Law Society London, WC2A IPL

CXPA members receive a £150 discount. Please use code: CXPA150

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Wow Summit

When: March 4, 2020, 9:00 AM - 7:00 PM (GMT-3)

Where: Rua Tucumã, 528 - Cidade Jardim, São Paulo

CXPA members receive a 15% discount. Please use code: CXPA

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CX 4.0 Series 2

When: Wednesday, April 1- 3, 2020, 8:30 AM - 5:00 PM MYT

Where: Singapore

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Qual360 North America 2020

When: Tuesday, March 24 - 25, 2020, 8:00 AM - 5:00 PM (EST)

Where: Gallup World Headquarters, Washington, DC

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!