Blogs

Help Us Create Buzz on Social for Global Insight Exchange 2020

CXPA invites our advocates, attendees, sponsors, speakers, and friends to help us create social media buzz surrounding our 2020 Global Insight Exchange event April 27-29, 2020 in Orlando, FL! Download our buzz kit here.

CXPA’s Innovation Awards Submissions Are Now Open

Are You Driving Customer-Focused Innovation in Your Organization? If so, then we want to hear from you. Please apply for our Innovation Awards and share your story of CX innovation. The first phase of the process will involve video submissions that outline how the nominees’ efforts enabled the team or company to address a CX challenge in a novel way. Deadline for video submission is Sunday, February 16th.

During the second phase, finalists will be asked to sit for a virtual interview with a panel of fellow CX professionals. The winner of this year’s Innovation Awards, in addition to all the finalists, will be honored at CXPA’s Global Insight Exchange in Orlando, Florida, April 27-29. Submit Application.

2020 CXPA Sponsorship Opportunities

Our 2020 sponsorship opportunities are now available! If you're interested in partnering with the CXPA to share your thought leadership and gain brand exposure to over 4,200 CXPA members and 43,000 CX professionals, click here or email molly@cxpa.org. We'd love to chat about how we can make your company's goals become a reality.

Coming this Week

Melbourne Network: Breakfast CX and Operational Excellence

When: Feb 4, 2020 from 7:30 AM to 8:45 AM ((UTC+10:00) Melbourne)

Where: Ernst & Young Melbourne, VIC

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Twin Cities Network: Walk Before you Run - Evolving VOC Strategy

When: Feb 4, 2020 from 5:30 PM to 8:00 PM (CT)

Where: TCF Bank Building, Minnetonka, MN

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Amsterdam Network: Meeting with KWF at Aegon in Den Haag

When: Feb 6, 2020 from 8:30 AM to 11:00 AM (NL)

Where: Aegon NV, Netherlands

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Lexington Network: Customer What? Is your Organization ready for CX?

When: Feb 6, 2020 from 1:00 PM to 3:00 PM (ET)

Where: Lexington Public Library - East Side Branch, Lexington, KY

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Philadelphia Network: CX Networking in the Suburbs

When: Feb 6, 2020 from 5:30 PM to 7:30 PM (ET)

Where: McKenzie Brew House, Berwyn, PA

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Industry Events

Chief Customer Officers, USA

When: February, 5 - 6, 2020, 8:00 AM - 5:00 PM EST

Where: The Westin Peachtree Plaza Atlanta, GA

CXPA members receive a 20% discount. Please use code: CXPA20off

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Making the Most of Your Membership

When: Feb 6, 2020 from 9:30 AM to 10:00 AM (ET)

Where: Online

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Gulf Customer Experience Awards 2020

When: Feb 18, 2020 from 9:00 AM to 5:00 PM (AST)

Where: Conrad Dubai Hotel, Sheikh Zayed Rd - Dubai, United Arab Emirates

CXPA members receive a 10% discount. Please use code: CXPAAI2019

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The Customer Experience Conference

When: Feb 25, 2020 from 8:30 AM to 5:00 PM (GMT)

Where: The Law Society London, WC2A IPL

CXPA members receive a £150 discount. Please use code: CXPA150

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Wow Summit

When: March 4, 2020, 9:00 AM - 7:00 PM (GMT-3)

Where: Rua Tucumã, 528 - Cidade Jardim, São Paulo

CXPA members receive a 15% discount. Please use code: CXPA

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Customer360 Africa

When: March 31 - April 2, 2020, 8:55 AM - 5:00 PM (GMT+2)

Where: The Maslow Hotel Sandton, Rivonia Rd &, Grayston Dr, South Africa

CXPA members receive a 20% discount. Please use code: CXPA20

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Customer Experience Show Middle East 2020

When: June 17 - 18, 2020, 8:00 AM - 5:00 PM (GMT+4)

Where: Dubai

CXPA members receive a 10% discount. Please use code: 24032.006_CXPA

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

Are we considering narcissistic personality within CX planning?

The often lonely life of CX folks: are you taking care of yourself?

Thank You to Our Global Sponsors