Blogs

Come Hear Jeanne Bliss, CCXP at the Global Insight Exchange

The CXPA Global Insight Exchange is committed to bringing together the best of the CX community to equip you with knowledge you can apply to advance your organization’s customer experience program. Jeanne has dedicated more than 35 years to improving lives through CX. Ever since 2002 she has guided over 20,000 leaders around the world to bravely integrate CX into their organizations and become the best version of themselves.

Join us to hear her keynote presentation "Legacy and Leadership Bravery – How to Accelerate Experience as a Fundamental to Business Growth & Prosperity." We are sure you'll feel inspired and better equipped to drive powerful, admirable growth for your organization. Register Today.

Help Us Create Buzz on Social for Global Insight Exchange 2020

CXPA invites our advocates, attendees, sponsors, speakers, and friends to help us create social media buzz surrounding our 2020 Global Insight Exchange event April 27-29, 2020 in Orlando, FL! Download our buzz kit here.

2020 CXPA Sponsorship Opportunities

Our 2020 sponsorship opportunities are now available! If you're interested in partnering with the CXPA to share your thought leadership and gain brand exposure to over 4,200 CXPA members and 43,000 CX professionals, click here or email molly@cxpa.org. We'd love to chat about how we can make your company's goals become a reality.

CXPA’s Innovation Awards Are Coming: Are You Driving Customer-Focused Innovation in Your Organization?

Award submissions will be accepted starting on Friday, January 31st. The first phase of the process will involve video submissions that outline how the nominees’ efforts enabled the team or company to address a CX challenge in a novel way. During the second phase, finalists will be asked to sit for a virtual interview with a panel of fellow CX professionals. The winner of this year’s Innovation Awards, in addition to all the finalists, will be honored at CXPA’s Global Insight Exchange in Orlando, Florida, April 27-29. Read more.

Survey: ROI of Employee Experience: How Leaders Demonstrate Business Value (Extended)

Last Call! West Monroe and CXPA launched a survey around the ROI of Employee Experience. Most of us know how employee experience (EX) impacts customer experience (CX). We asked practitioners the same questions around ROI of CX and are hoping to learn the variable between ROI of CX and ROI of EX. The survey will discuss business value of EX, what challenges leaders face, and what’s working. Please help us answer this quick seven-question survey, and we’ll share the results once complete. Take Survey. 

Coming this Week

Austin Network: Networking Breakfast

When: Jan 30, 2020 from 7:30 AM to 9:00 AM (CT)

Where: Black Walnut Cafe, Austin, TX

More Information

Industry Events

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

Transiting in to a CX focused role

1 in 4 CX Professionals to lose their jobs in 2020

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