CXPA Need to Know for the Week of 1/20/20

By Joy Wedge posted 01-16-2020 04:49 PM


Get CX Knowledge at the Global Insight Exchange


We are committed to making the 2020 CXPA Global Insight Exchange remarkable. You will have abundant opportunities for peer to peer learning, unforgettable experiential interactions and exceptional networking opportunities. The conference will be held at the Hilton Orlando Lake Buena Vista, a full-service resort hotel steps from shopping, entertainment, and restaurants at Disney Springs. Please reserve your room in advance, rooms will likely sell out. Reserve your room here.


Speak at Global Insight Exchange 2020


Last Call! The deadline to submit your proposal is January 17th. Are you interested in speaking at CXPA Global Insight Exchange? You will have the opportunity to engage CX leaders from around the world and more. Submit your content proposal here.

2020 CXPA Sponsorship Opportunities


Our 2020 sponsorship opportunities are now available! If you're interested in partnering with the CXPA to share your thought leadership and gain brand exposure to over 4,200 CXPA members and 43,000 CX professionals, click here or email We'd love to chat about how we can make your company's goals become a reality.




Office Closing Reminder


Our headquarters office will be closed on Monday, January 20th in observance of Martin Luther King Jr. Day.


Coming this Week


Atlanta Network: CX Knowledge Morning Power-up

When: Tuesday, January 21st, 2020, 8:00 AM - 9:15 AM

Where: Original House of Pancakes, Alpharetta, GA

More Information


Boston Network: What's your CX New Year's Resolution?

When:Jan 23, 2020 from 8:00 AM to 9:30 AM (CT)

Where: Caffe Nero Wellesley, MA

More Information


Making the Most of Your Membership

When: Jan 23, 2020 from 3:30 PM to 4:00 PM (ET)

Where: Online

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Industry Events


Chief Customer Officers, USA

When: February, 5 - 6, 2020 8:00 AM - 5:00 PM EST

Where: The Westin Peachtree Plaza Atlanta, GA

CXPA members receive a 20% discount. Please use code: CXPA20off

More Information


Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Are front line associates that 'get CX right' born or made?


Future Experience Design/Futurist work


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