CXPA Need to Know for the Week of 1/5/20

By Joy Wedge posted 01-07-2020 04:57 PM


Happy New Year


Cheers to advancing CX together in 2020 and beyond! Watch the video to hear CXPA members share their toasts and best wishes for the year ahead.


Reserve Your Room at the Hilton


The CXPA Global Insight Exchange 2020 will be held in Orlando, FL April 27th to 29th at the Hilton Orlando Lake Buena Vista, a full-service resort hotel steps from shopping, entertainment, and restaurants at Disney Springs. 


The hotel is approximately five miles away from a ton of fun activities such as Epcot and Sea World to enhance your experience during your stay. Please reserve your room in advance, rooms will likely sell out. Reserve your room here.


Start your path to strong 2020 results by registering for the CXPA Global Insight Exchange. Don't miss your chance to take advantage of this special offer! Use discount code NEWCX2020 to save $200 off registration. Valid through January 10th. Register Today.


Speak at Global Insight Exchange 2020


Are you interested in speaking and/or submitting a content proposal for Global Insight Exchange 2020? By speaking at Global Insight Exchange, you have the opportunity to engage CX leaders from around the world. Submit your content proposal here.


Sponsor Global Insight Exchange 2020


Our 2020 sponsorship opportunities are now available! If you're interested in partnering with the CXPA to share your thought leadership and gain brand exposure to over 4,200 CXPA members and 43,000 CX professionals, click here or email We'd love to chat about how we can make your company's goals become a reality.



Coming this Week


Austin Network: 2020 Kick Off Event

When: Jan 8, 2020 from 6:30 PM to 8:30 PM (CT)

Where: SHOP LC Austin, TX

More Information


Industry Events


Chief Customer Officers, USA

When: February, 5 - 6, 2020 8:00 AM - 5:00 PM EST

Where: The Westin Peachtree Plaza Atlanta, GA 30303

CXPA members receive a 20% discount. Please use code: CXPA20off

More Information


Gulf Customer Experience Awards 2020

When: Tuesday, February 18, 2020 9:00 AM - 5:00 PM

Where: Conrad Dubai Hotel Sheikh Zayed Rd - Dubai, United Arab Emirates

CXPA members receive a 10 percent discount. Please use code: CXPAAI2019

More Information


Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


NPS Debates; time to move on?


What's keeping you up at night?