Recorded on location at the CXPA Member's Insight Exchange after Derrick's awesome opening day keynote speech.
Derrick Hall Show Notes
Derrick’s doctor made a mistake. That mistake ultimately saved Derrick’s life. In September 2011, he faced his greatest personal hump when he was diagnosed with prostate cancer. As the President and CEO of the Arizona Diamondbacks, Derrick is considered by many to be among the leaders of the game. He showed his leadership strength by immediately going public with the diagnosis in order to encourage other men to get tested after age 40. Hall is now cancer free and has become a tireless advocate of cancer-fighting charities while continuing to speak publicly about the health challenge he faces.
In 2014, he launched the Derrick Hall Pro-State Foundation, which is dedicated to serving as a comprehensive tool for those who have been diagnosed with prostate cancer and their families to help them understand the challenges and choices they face and how they can maintain a “pro” state of mind.
Listen to Derrick share his story of battling prostate cancer, perseverance, passions and leadership behaviors that can help you move onward and upward faster.
Derrick Hall has turned the D-backs into a model franchise within the sports industry and throughout the business world during his helm of the club. Hall focuses the organization’s efforts in five areas he has called the “Circle of Success” – fan experience, performance, community, culture and financial efficiency – each of which has seen tremendous growth during his tenure.
With a focus on creating the best fan experience in all of sports, Hall has succeeded in accomplishing that goal at both Chase Field and at Salt River Fields at Talking Stick, the D-backs’ Spring Training home near Scottsdale. Hall installed, named and created a FAWTSY (Find A Way To Say Yes) customer service policy throughout the organization to further improve upon the extraordinary fan experience.
In the community, Hall has positioned the D-backs as one of the largest philanthropic entities in the Valley. In 2014, the Arizona Diamondbacks Foundation and the D-backs’ organization surpassed the $41 million mark in charitable giving since their inception in 1998, including nearly than $30 million in the past nine years under Hall’s direction. In 2014, the team launched the D-backs Give Back Jersey program which will outfit more than 35,000 youth players across 60 leagues this season. During the 2013 Yarnell Hill fire, the D-backs were able to give back more than $700,000 on behalf of their fans to the families of the 19 firefighters who lost their lives. In 2008, Hall established the Michael Wogan Season Ticket Scholarship Program, a first-of-its-kind program for fans or existing season ticket holders who may have experienced a change in circumstances, providing families with more than 362 full-season tickets for a value of more than $635,000 since its inception.
The unique corporate culture of the D-backs, which was created by Hall, led Yahoo! to deem the club as “the best workplace in sports.” In 2013, the sports industry’s highly-regarded recruiting network TeamWork Online tabbed him as the “Best Boss” in sports and the organization was named the “Most Admired Company for Workplace Culture” by AzBusiness magazine and BestCompaniesAZ. Fittingly, the D-backs’ physical front office was rebranded the D-backs Culture & Innovation Center in 2013. In 2015, the D-backs were rated No. 1 on Ranking Arizona’s list of Best Places to Work among small businesses.
Hall routinely communicates with D-backs fans as part of his “one fan at a time” concept by answering every letter, email or phone call. He also conducts monthly chats on dbacks.com and is among just a handful of club presidents on Twitter and Instagram (@DHallDbacks), where he interacts regularly with fans. Hall spends most of his time at home games communicating with the fans in the stands to ensure their experience at Chase Field is exceptional.
Hall and his wife, Amy, reside in Paradise Valley with two of their three children, Hayden and Kylie. Their oldest son, Logan, attends Pepperdine University where he is a member of the tennis team.
Get more show notes and quotes to tweet at : http://www.fastleader.net/derrickhall/
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