Blogs

2023 CXPA Awards: Judges Applications Open

CXPA is now recruiting judges for both the 2023 Emerging Leader Award and the 2023 Impact Award. 

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. CXPA is seeking judges for each of the three preceding categories.

• Impact within an organization.
  
• Impact on the CX profession.
• Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.
  
  

Individuals nominated for the Emerging Leader Awards have typically done one or more of the following:

• Made contributions within their organization that provides demonstrable and/or measurable impact.
• Challenged the status quo and solved business problems that led to better CX and/or benefited the CX discipline overall
• Attended CX events
• Sought help through mentorship or participation in other ways
• Seeking to be CCXP certified
• Working toward building their skills, knowledge, and competencies

Application deadline: Friday, June 9

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Rapid Reactions to CXPA's CX Leaders Advance Conference

CX Leaders Advance wrapped up Wednesday, May 17 at the beautiful Rosen Shingle Creek hotel in Orlando, Florida. Check out what CXPA members were sharing about the event on social media! 

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CXPA's Guide to Understanding the C-suite's Perspective on Business Goals

Thanks to our current CXPA Topic Guide Jenn Stephens, CCXP, we have prepared this resource to help CX practitioners understand the C-suite's perspective on Business goals. 

We’ve all been there - in a situation where leadership, particularly those in the C-Suite, want to understand how the Customer Experience work we are performing contributes to meeting their business goals. And rightly so! We all want our work to make a difference, be it making improvements to customer experience, increasing the bottom line, or streamlining processes. The C-Suite is no different - they want to ensure their teams contribute so the company performs to its highest potential. 

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Is your legacy CCM the Weakest Link to your CXM? 
Tuesday, May 23, 2023
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Design Dash with the CXPA Cape Town: Expanding our design thinking skills

Tuesday, May 23, 2023

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Transforming Retail by Leveraging Digital (CXPA Webinar by WNS)

Wednesday, May 31, 2023

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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.