On the Move--Celebrating Your Career Successes in February 2021

By Gabe Smith,CCXP posted 03-04-2021 05:10 PM


You may have heard that CXPA has a new mission and vision, and that we aim to be a professional association that supports and celebrates the professional growth of its members throughout their entire careers.

In support of this mission, we’re introducing “On the Move,” a new initiative to shine the spotlight on CXPA members who are starting in new CX positions. This can include promotions, roles in new organizations, or other new career ventures as CX practitioners, providers, or consultants. "Celebrating and supporting CX professionals at every career stage are two of our favorite things at CXPA,” says Greg Melia, CAE and CEO of the association.  “A third is watching the CX success our members bring to new positions and opportunities. We look forward to spotlighting CXPA community achievements through our new ‘On the Move’ feature."

Want to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here's who was on the move in February 2021:

Tanya Fowler, CCXP

New Role: Head of Customer Experience, FCT
Location: Oakville, Ontario, Canada

Ian Stokol, CCXP

New Role: CX Program Lead, City of Stonnington
Location: Melbourne, Australia

Sheila March, CCXP

New Role: VP, Consultant, Walker Information
Location: Indianapolis, Indiana, U.S.

Jesse Dunbar

New Role: Director, Customer & Employee Strategy, BestBuy
Location: Chicago, IL, U.S.

Jessica Buffenstein, CCXP

New Role: Delivery Manager, Voice of Customer, Genentech
Location: Denver, CO, U.S.

Stacey Collins, CCXP

New Role: Balance, People, & Experience Lead, Nutmeg State Financial Credit Union
Location: Hartford, CT

Isabelle Blanchet, CCXP

New Role: Vice-présidente Léger MetriCX
Location: Montreal, Canada

Serena Riley, CCXP

New Role: Director, Customer Experience, SkySpecs
Location: Adrian, Michigan, U.S.