Blogs

As the calendar turns to June, many businesses in some parts of the world are beginning to re-open (ICYMI, check out Nancy Ortenburg, CCXP, and her advice on CX considerations for re-opening a property—it’s tip #17 on our new page CXBuildsResilience.com). And yet, many are still understandably wary about attending in-person gatherings. If you’re among the 63% of CXPA members and supporters who told us in a recent survey that you’re looking for more online learning opportunities, we’re here to help. Whether you’re looking to lounge n’ learn from the comfort of your home office or practice social distancing on the patio of your favorite coffee shop while learning about the latest CX trends, CXPA has you covered.

Recognized Training Providers

June brings warmer temperatures in many parts of the world, and CXPA's Recognized Training Providers continue to heat up too, offering impactful online learning opportunities for global professionals. Customer Experience Consultancy's Ian Golding, CCXP, is offering a 2-day CX Masterclass on June 16th and 17th. ClearAction Continuum’s Lynn Hunsaker, CCXP, offers a CCXP online prep course in English and Spanish and is also offering live webinars each Friday for those interested in learning more about the certification. For those in Europe (or early risers in North America), OmniTouch International’s Daniel Ord, CCXP, is offering a 2-day CCXP workshop on June 25th and 26th. Finally, CX University also provides a variety of on-demand CX resources. Connect with an RTP today to gain access to quality training that we’ve independently verified is grounded in CXPA’s CX competency framework.

Disney Institute

We were bummed we couldn’t connect with you at Global Insight Exchange in Orlando this year, but if you’re wanting to experience a little bit of Disney magic, now you can do so without having to leave your home. Disney Institute is now offering online professional development courses. With topics ranging from quality service, to employee engagement, to leadership excellence, there’s something for everyone (mouse ears sold separately).

CXPA Webinars

Here at CXPA, we’re not fans of boring webinars, and neither are our sponsors and partners. That’s why we’ve worked to bring the community together to discuss topics relevant to today’s reality. NICE Satmetrix kicks us off on June 9th with a discussion focused on EX/CX impact in times of crisis. For those with contact center oversight or influence, you won’t want to miss CallMiner’s “Lifting Contact Center Morale and Elevating Customer Outcomes.” OPINATOR invites you to “Say Goodbye to Boring and Ineffective Surveys” (Goodbye!). Confirmit convenes CX practitioners to talk about the key questions that have shaped their CX successes. Usermind wants to make sure that your fancy journey map isn’t collecting dust on your office wall—they’ll be joined by Megan Burns to talk about how CX pros can make sure their maps are fully operationalized within their organizations. Concentrix will explain the latest thinking on when, where, and how to capture feedback that fuels digital innovation. Finally, Quadient will share practical advice on getting your journeys right.

Virtual Network Events

We know we’re not alone when we say we miss having our face-to-face network events, but there are some advantages to virtual events—chief among them is the fact that you can register for whichever global event interests you! Are you a CX professional in the U.S. midwest who wants to learn about staying calm amidst crisis? Feel free to join our Boston network’s June event. Are you based in Mumbai, but want to connect with CX pros in Portland to discuss a live case study? They’d love to welcome you. Now more than ever—we’re proud of the fact that CXPA is by members, for members—wherever you reside on the globe.

For a full listing of June events, check out the events calendar—new webinars are added frequently. And don’t forget that all of these online learning activities are eligible for CCXP renewal credit!

The CXPA team wishes you good health and fruitful learning this month.