Merriam Webster defines a mentor as “a trusted counselor or guide.” For Karl Sharicz, CCXP, the definition rings true. For Karl, the Founder & CEO of HorizonCX, LLC, there is never complete mastery—especially in a discipline as vast as CX--only experience to be shared and guidance offered. “I just say, I’ve done a bunch of work in this field. I’ve been through some fires. And I want to keep some other people from getting burned.”
For Charlotte Reel, who in 2018 was stepping into a newly-created CX position at Beacon Communities, LLC, Karl’s counsel—and his experience in the CX crucible--was exactly what she was seeking. “I was hoping to find someone who could offer me guidance on how to get started as a brand new CX practitioner, but my experience was well and beyond my expectations,” she says.
Enrollment in the program—which is open now—is the first step in what Jennifer says can be a transformative experience for mentor and mentee, calling the experience “an incredible way for members to really connect with each other to explore some of their most pressing CX questions in a safe and helpful way…you’re going to have the ear of somebody for at least one hour a month who has been through some of the same challenges you have.”
#2020