Blogs

On Tuesday, October 1^st--CX Day—visit cxday.org to hear from a cross-section of panelists from around the world who offer thought leadership on critical questions facing CX practitioners today:

• CX Strategy: The Journey Towards CX Maturity—The Power of Knowing Where You Are and Where You’re Going

Join CCXPs Carolyn Muise, Marc Karschies, Valerie Peck, Vicki Amon-Higa along with CXPA’s own Derik Iverson as they talk about the importance of understanding your company’s CX maturity position, discuss who should be involved, as well as the cadence for re-assessment.  

• Customer-Centric Culture: Building (and Sustaining) a Customer-Centric Culture

Moderator Liliana Petrova leads fellow CCXPs and thought leaders Annette Franz, Jeannie Walters, Nienke Bloem, and Scott Draeger in a spirited discussion about building a customer-centric culture, overcoming obstacles on the road to customer-centricity, and sustaining progress during times of organizational uncertainty.

• Experience Design and Innovation: Unleashing the Power of Customer and Employee Innovation

What role can customers and employees play in designing innovative experiences? Join moderator Shannon Ballard and her fellow CCXPs Diane Magers, Hassan Mohammad, Peter Haid, and Sarah Hitt as they discuss tools and ground rules for CX pros to use in customer and employee experience design sessions.

• VoC, Customer Insight, & Understanding: Challenges and Opportunities—The Current State of VoC, and Where It’s Going

CXPA’s Derik Iverson moderates a powerhouse panel of CCXPs, including Jaap Wilms, Musa Hanhan, Nancy Porte, and Valory Myers as they discuss the evolution of VoC, the current landscape, key considerations when choosing a VoC provider, and the future of surveys.

• Organizational Adoption & Accountability: Breaking Down the Silos—And Keeping Them Down

Organizational silos can hinder—it not outright destroy—CX efforts. CCXPs Gokhan Kara, Lynn Hunsaker, Sophie Imbert, and Stephanie Thum join CXPA’s Derik Iverson to discuss how to break down silos and prevent their return.

• Metrics, Meaurement, & ROI: One Size Doesn’t Fit All—Determining the Right Success Metric for your Organization

How do CX leaders determine which metric is going to be most beneficial to measure and track? What strategies are effective in rallying employees around the chosen metric(s)? What are some keys ways to prove the ROI of CX in the face of technological or other barriers? Join CCXPs Bob Azman, Greg Tucker, Rachael Perez, and moderator Gabe Smith of CXPA as they tackle these critical questions.

Download here now or on cxday.org. CCXPs can earn 0.5 CEUs for each panel viewed.

Don’t miss out on these amazing discussions. See you on CX Day!