After an extensive review of all applications, the Nominating Committee has selected the candidates below for nomination as a slate to help CXPA achieve its multi-year objectives. Learn more about these nominees and their vision for the future of CXPA, and learn more about the nomination process here.
Cast your vote here by December 13th at 9 PM Eastern.
Treasurer Nominee (Automatically progresses to Vice Chair, Chair and Immediate Past Chair)

Benjamin Easaw, CCXP, Managing Director, Digital Experience Design, Cetera Financial Group (United States)
With over 20 years of CX leadership, Benjamin has brought significant impact as the chair of the CCXP Advisory Board and a member of the CXPA Board. His leadership vision centers on advancing CXPA's influence and providing dynamic opportunities for members to thrive.
One Year Special Appointment Nominees

Kristy DeSantis, CCXP, SVP, Head of North American Customer Operations CX & Colleague Experience, TD (United States)
An executive in North America's financial sector, Kristy bridges B2C marketing and CX strategies with a focus on tying CX to measurable ROI. She is passionate about driving colleague care and customer advocacy within the industry.

Shawn Silzer, CCXP, Principal, CLCG Enterprises (Canada) (Ex-officio appointment and CCXP Advisory Board Chair)
A dedicated CX professional with expertise in designing actionable strategies, Shawn emphasizes cross-functional collaboration and fostering a culture of customer-centricity. He strives to help organizations turn CX principles into impactful business outcomes.
At-Large CX Practitioners (Three-year terms)

Georges Essama, CCXP, Senior Manager - Head of Marketing, Communication & Customer Experience Department, Cameroon Telecommunications
As a passionate CX professional in Cameroon, Georges has led initiatives to embed CX into organizational leadership, and he is a tireless advocate for the CX discipline in emerging economies.

Eng. Ahmed Alfaddagi CCXP Senior Partner, Mushar Consulting (Saudi Arabia) (Three-year term)
Chair of the CXPA Saudi network, Ahmed leverages his extensive experience in the GCC region to promote customer-centric transformation aligned with Saudi Arabia’s Vision 2030. He aims to expand CXPA's presence in the Middle East while fostering global collaboration.

Scott Lee Holloway, CCXP, Senior Customer Experience Manager, APS Bank (Malta) (Three-year term)
A leader in embedding customer feedback strategies, Scott combines his experience in financial services and international advocacy to enhance global CX standards and drive innovation.
At-Large CX Suppliers (Three-year terms)

Eytan Hattem, CCXP, CEO, Cemantica (France)
A past Chief Customer Officer and CX technology business owner, Eyten brings a wealth of expertise in integrating AI and data into CX strategies. His international perspective aims to align CX with executive management's core business goals.

Greg Tucker, CCXP, CEO, Tucker & Company (USA)
A seasoned C-Suite CX leader, Greg specializes in quantifying CX value. As co-lead of the 2024 CX Impact Awards, he champions advancing CX as a critical business discipline with measurable benefits to organizations.