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Customer Experience Professionals Association Hires First Full-Time CEO

By CXPA Admin posted 04-29-2019 03:26 PM

Greg Melia, CAE, CXPA CEO

MINNEAPOLIS – April 29, 2019
The Customer Experience Professionals Association (CXPA) has hired Greg Melia, CAE, as CEO, in a newly established full-time role for the international non-profit organization created to guide and enhance the growing field of customer experience management.

Melia brings to the role nearly twenty years of association management experience, including leadership roles at the U.S. Chamber of Commerce and American Society of Association Executives (ASAE).  He is widely known in the association community as a leading voice on certification, member engagement, and innovation.  He is a Certified Association Executive (CAE), and was recognized as a Young & Aspiring Association Professional by Association TRENDS in 2009. He holds degrees from The College of William & Mary and London School of Economics, as well as a certificate in creative problem solving and change leadership from the International Center for Studies in Creativity.  

“The board is excited to have a customer-centric association management professional join the CXPA during a period of rapid growth and international expansion,” said Bob Azman,CCXP, CXPA Board Chair. “We look forward to his leadership and new perspectives he will bring to this role.” 

Melia will have responsibility for overseeing the 4000+ member association that promotes a community built by members and for members. CXPA provides relevant content, certification and networking to professionals as they seek to improve their organizations’ customer experience.  Melia will focus on working with the board to execute their strategic plan and respond effectively to the needs of the members. 

“CXPA is an amazing community of leaders advancing the practice of customer experience, and I am excited to join CXPA at a time of such great potential,” said Melia. “I look forward to working with the entire CXPA to ensure that we champion recognition of the field and continue CXPA’s growth as the trusted source for the customer experience profession.”

He will join members and customer experience professionals at the annual CXPA Insight Exchange, May 15 – 16 in Salt Lake City.

About the CXPA

The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience professionals and organizational best practices. It provides customer experience professionals with educational and networking opportunities to help them succeed and facilitates the industry-wide advancement of the discipline of customer experience through the globally recognized Certified Customer Experience Professional (CCXP). The CXPA is sponsored by the following organizations: Gold Global Sponsor - Confirmit; Silver Global Sponsors - Concentrix, InMoment, Medallia, and Quadient; Bronze Global Sponsors - Bond Brand Loyalty, CallMiner, Centriam, Cyara, Ipsos, Kantar, and Verint. For more information, visit




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