At the April 30th Global Leadership Summit, participants challenged CXPA to “CX-ify” the way we support
engagement journeys – especially regarding the CCXP. The commentary noted that the requirements and rigor to earn the CCXP are appreciated and should be maintained – but that the experience of preparing the application, testing, and maintaining the CCXP should be improved. I am pleased to share some of the steps we have taken, and new platforms in place based on this advice.
First, we have reviewed and updated our communications to help those exploring the CCXP. You will notice new web pages as well as a new Official CCXP Program Handbook.
We also now offer test administration monitored by AI-assisted remote proctoring. This makes testing available 365 days a year, 24 hours a day, removing scheduling barriers and addressing other issues raised by past candidates, such as having to remove jewelry to take the test.
The biggest differences are in the process to maintain your CCXP. The Recertification process will now extend your certification for three years! The recertification process is managed through one place in the online member portal, and even renew your membership for one, two, or three years at the same time as completing your recertification. Get all the details here.
Of course, our work is not done! Please let Adrienne Bryant, CAE know if you have suggestions to improve these new elements, and stay tuned for further work to support and promote the CCXP certification!
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