2018 Innovation Award Winners Announced
For more information:
Diane Magers, CCXP
FOR IMMEDIATE RELEASE
2018 Customer Experience Innovation Award Winners Announced
MINNEAPOLIS, MN. – May 8, 2018 ‒ The Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to advancing and cultivating the Customer Experience profession, has announced the winners of its seventh annual 2018 CX Innovation Awards. The CX Innovation Award winners were announced May 8 at the annual CXPA US Insight Exchange event in New Orleans, LA.
Companies recognized for their innovation and impact in the field of customer experience this year include the following award winners:
“It is an honor to showcase the innovations that these companies are driving forward to enhance the customer-centric culture within their organizations,” said Diane Magers, CEO, CXPA. “Each of these entries serves to inspire the CX field and move our industry forward. The judging panel did not have an easy decision.
These awards, established and presented by the CXPA, recognize global companies around the world whose efforts have significant positive effects on their organizations' endeavors to innovate and improve customers' experiences.
The awards were presented to the winning companies at the 2018 United States CXPA Insight Exchange, a two-day conference that provides attendees the opportunity to expand their knowledge and network with over 350 Customer Experience professionals in attendance. The event focuses on world-class learning and networking with a unique approach to exchange and a focus on innovation.
A panel of judges considered thought leaders in the CX field reviewed the award finalists and selected this year’s winners. The CXPA extends its thanks to this year's panel of judges:
- Catherine Thomas, Customer and Partner Experience Director, Microsoft
- Megan Burns, Keynote Speaker / Consultant, Experience Enterprises
- Petra Steriti, Director, Customer Experience, Wiley
- Judy Bloch, SVP, Customer Listening & Engagement, Citi
- Jan Richards, Head of Insights & Planning, Dublin Airport Authority
- Valerie Peck, CEO, East Bay Group
In addition to the Innovation Awards announcement, the Insight Exchange involves 350 customer experience professionals taking part in:
- Unwound sharing, energetic, focused, open forum sessions to discuss in depth the hottest ideas in CX,
- Regional connect opportunities, where attendees share challenges and successes and build a significant network of connections to CX Professionals in their area,
- And 70 Show and Tell session options where they will hear about and discuss a CX approach with the CX professional who has proven it successful
Details about all activities are available on the CXPA Insight Exchange website. The 2018 Insight Exchange is supported by generous event sponsors, including at the Platinum level; Medallia, at the Silver level; Confirmit, Convergys Analytics, Intouch Insight, and MaritzCX, at the Bronze level; Clarabridge, IBM Watson, Kantar TNS, Kitewheel, Mattersight, Quadient, and Verint, and Event Sponsors; Cloud Cherry, Cvent, eGain, Hallmark Business Connections, North Highland, Opinator, Qualtrics, Stratifyd, SuiteCX, CX Institute powered by Temkin Group, Vocalabs, Voxpopme, Walker, West Monroe Partners, and Zendesk.
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About the CXPA
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards.
Founded in April 2011, the CXPA community is comprised of 37 Corporate Members and nearly 4,500 customer experience professionals. The CXPA is sponsored by the following organizations: Platinum Global Sponsor -Medallia; Silver Global Sponsors -Confirmit, Convergys Analytics, Intouch Insight, and MaritzCX; Bronze Global Sponsors -Clarabridge, IBM Watson, Kantar TNS, Kitewheel, Mattersight, Quadient, and Verint. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.