Chief Customer Officer at ClearAction Continuum
Lynn led company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality. She is Chief Customer Officer of ClearAction Continuum, and co-founder of the ClearAction Value Exchange as an experiential capability-builder of essential soft skills for marketing and customer experience teams.
Lynn is past president of Silicon Valley AMA, earning a Chapter Excellence Award. She taught courses for 5 years at UC Berkeley Extension, and her online CCXP course was first to receive CXPA’s Authorized Resource & Training designation. Lynn earned her MBA from Vanderbilt University, and she is a Professional Certified Marketer, Certified Quality Manager, Certified MBTI Practitioner, and Certified Customer Experience Professional.
Lynn designed a unique customer experience transformation maturity model, assessment and roadmap, and she was first to benchmark B2B customer experience practices globally (5-year study). Lynn is author of 3 handbooks available on Amazon, including Innovating Superior Customer Experience. She was #1 author of 2015 on CustomerThink.com, and she is named in numerous influencers lists, including Top 30 Customer Service Professionals and Top 25 Customer Success Influencers. Lynn has served as co-chair of several CXPA committees, a panelist and moderator of Insight Exchange sessions, and member of the CX Experts Panel.