As the customer leadership executive for five large U.S. market
leaders, Jeanne fought valiantly to get the customer on the strategic
agenda, redirecting priorities and creating transformational changes to
the brands' customer experience.
At Lands' End, Inc. she reported to the company's founder as leader
for the Lands' End customer experience. She was Senior Vice President of
Franchise Services for Coldwell Banker Corporation. Jeanne served
Allstate Corporation as Vice President of Customer Loyalty &
Retention. She was Microsoft Corporation's General Manager of Worldwide
Customer & Partner Loyalty. At Mazda Motor of America she initiated
the brand's retention effort.
After 25 years as the customer experience executive in five major US corporations, Jeanne founded CustomerBliss
in order to create clarity and an actionable path for driving
profitability through customer focus. Jeanne helps companies transform
their thinking by bringing the silo-based operations together to
understand the customer perspective. She helps gain consensus on the
desired customer experience and required hand-offs for optimum
performance. And she coaches leaders to unite their culture by
overcoming the issues creating a chasm between themselves and their
Her two best-selling books are "Chief Customer Officer: Getting Past Lip Service to Passionate Action," and "I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad."