Customer Experience Executive
Insights. Innovation. Impact.
Diane Magers has more than 20 years of building and growing customer
and employee engagement. Diane's demonstrated leadership abilities
help organizations design and execute strategies to drive customer
obsession with targeted business results. Currently the interim CEO of CXPA.
In 2011, she founded Customer Experience Catalysts, a thought
leadership and consultancy practice helping brands identify and optimize
their opportunities to engage customers and associates. Clients
include VMWare, Honeywell, Blue Cross & Blue Shield and Align
Technologies. She developed and led Customer Engagement, Customer
Strategy and Business Transformation projects at Sysco including
designing and centralizing their call center, optimizing sales
interactions and redesign the customer digital platforms for products
and business services. Her focus is customer and associate engagement
and complex organizational change management to drive measurable
Diane Magers holds a Masters in Clinical Psychology and an MBA. She
is a Certified Customer Experience Professional (CCXP), and Promoter
Score (NPS), Voice of Customer (VoC) and Customer Experience Management
(CEM) certified. Additional affiliations include CXPA (founding
member), LUMA Institute, CXPA Board member, Board member for CCXP
Certification and active volunteer for the Autism Society of American,
Leukemia and Lymphoma Society and the American Heart Association.
She resides in Dallas with her family.
A little bit more personal me….
Passionate CX professional and change agent. Sherpa for new and
developing customer and associate obsessed leaders. Thought leader
and innovator for ways of engaging associates and customers. Spirited
entrepreneur. Skilled in business benefits development and
systematically embedding customer and associate centricity into an
organization. Believe that brands who win choose to focus on human
and emotional elements. Develops the hearts and minds of others. Firm
executor in the 'pay it forward' model. Writer, speaker and artist.