Carolyn Muise

Former Vice President, Total Customer Experience at Dell EMC

Carolyn Muise has recently retired as the Vice President of Dell EMC Corporation’s Total Customer Experience Program. With revenues of $24.5 billion and 60,000 people worldwide, EMC is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service.  In this role, Carolyn had operational responsibility for engagement with Dell EMC’s customers, partners, and employees to drive quality, innovation and continuous improvement into its products, services and business operations.

Under her leadership, EMC’s Total Customer Experience program has been recognized by the Technology Services Industry Association (TSIA) for its Innovation in Customer Commitment, Temkin Group for Customer Experience Excellence and Customer Experience Professionals Association (CXPA) for Customer Experience Impact.  Prior to this role, she led EMC’s Engineering Lab (E-Lab).  EMC’s E-Lab is a global operation considered the industry's premier brand for rigorous, end-to-end interoperability testing and the development of "best-in-class" integrated solutions.  In this role, she lead a team that worked closely with EMC customers, partners, vendors and competitors to promote integration across every major platform, operating system, and network element available.