Vice President, Traveler Services Americas at Carlson Wagonlit Travel
Bob brings 35 years of business and service operation leadership to this role as well as a sought after expertise in improving the customer experience. Most recently, Bob was Chief Experience Officer for Avtex Consulting Solutions where he consulted with companies in a variety of industries on developing and implementing strategies to improve their overall customer experience and service operations.
Prior to his role with Avtex, Bob held executive positions at Thomson Reuters, Ceridian and Deluxe Corporation. He managed global customer service and technical support organizations as well as software implementation and training and development functions worldwide.
Bob earned both his MBA and bachelor’s degrees from the University of St. Thomas in St. Paul, MN. He is an Adjunct Professor in the University Of Minnesota Carlson School Of Management’s Supply Chain and Operations Management department and is a frequent industry conference speaker on the subject of developing effective customer experience and service strategies.