CX Innovation Award Winners 2017

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Celebrate Innovative CX Programs

The 2017 Innovation Awards were presented May 16, 2017

The annual Customer Experience Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives.  

Over the past years companies such as John Deere, Anthem, EMC, Fidelity and more have been awarded this prestigious recognition.  As the industry association for Customer Experience, this award showcases significant achievements and developments in the profession.  We take great honor in recognizing outstanding achievements by organizations across the globe.

Awards were given out at our annual CXPA Insight Exchange in May 2017.

Read the press release here

2017 Finalists

Arkansas Blue Cross Blue Shield - “Consumer Experience Coordinator”

View Submission Video Here

CA Technologies – “CA’s Customer Always Program”

View Submission Video Here

Citi – “Power of Listening”

Dell Technologies – “Leveraging NPS: Enhance CX, Drive Revenue”

View Submission Video Here

Mayfair Diagnostics – “Customer-Centric Medical Imaging Clinic”

Reliant – “Fanatical About CX”

View Submission Video Here

Sandy Spring Bank – “The Year of Empathy”

Ultimate Software – “Ultimate Software: Collaborative Support Transformation”

Wiley – “Wiley's CX Mindset, Skillset, Toolset”