2016 CX Innovation Awards

View the archive of past winners: 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012 

At the 2016 Insight Exchange event, we announced the winners of the 2016 CX Innovation Awards.

The annual CX Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

Barclaycard US - "Customer Journey Operating Model"
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Ciena - "One Version of the Truth"
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Cigna - "10 Every Time (Best Net Promoter Company)"
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EMC - "Predictive Customer Insights Model"
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Humana - "Fast Start Consumer Experience Lab"
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Anthem Inc. - "Highly Personalized SmartVideo Welcome Experience"

NextGen Healthcare - "NextGen Healthcare Delivers on Commitments to Clients"

Vail Resorts - "Using Neuroscience to Improve CX"

Aviva Insurance - "Customer Inspired B2B Innovations and Organizational Change at Aviva Insurance"

Fidelity Investments - "Engaging a Distributed Workforce Around CX"