2019 CX Innovation Awards

View the archive of past winners: 2018201720162015, 2014, 2013, 2012 

Celebrating Innovative CX Programs

2019 Innovation Award WinnersThe 2019 Innovation Awards were presented on May 15, 2019, in Salt Lake City. 

The annual CX Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.


See the official winners press release
See the official finalists press release

2019 CX Innovation Award Winners

In order to accommodate recognition for innovation in emerging customer experience programs worldwide, CXPA made the decision this year to recognize 2019 CX Innovation Award finalists in two categories, Innovation in Customer Experience Support and Customer Experience Innovation in Product. As such, we are announcing a combined 5 CX Innovation Award winners this year. We are excited to share the innovative approaches these companies introduced. It is a distinct privilege to congratulate the following 2019 winners:

Customer Experience Engagement Innovation

Telefônica Brasil"Bots Training Center"
View the Telefônica Brasil Submission Form
View Submission Video


Customer Experience Innovation in Product

Hertz "Hertz Fast Lane Powered by CLEAR"
View the Hertz Submission Form
View Submission Video

ICW Group Insurance Companies"Gaining Competitive Advantage with New Service Offering"
View the ICW Submission Form
View Submission Video

SnackNation
"SnackNation RetEngineering (Customer Retention Engineering)"
View the SnackNation Submission Form
View Submission Video

Vizolution"Launching the UK's First Ever Mortgage Application Journey"
View the Vizolution Submission Form