2018 CX Innovation Awards

View the Archive of Past Winners: 2018, 201720162015, 2014, 2013, 2012 


Celebrate Innovative CX Programs

The 2018 Innovation Awards were presented on May 8, 2018, in New Orleans.

The annual Customer Experience CX Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. Organizations and Brands do not have to be a member of the CXPA in order to be nominated and apply. 

Over the past years companies such as John Deere, Anthem, EMC, Fidelity and more have been awarded this prestigious recognition. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

Read the press release here.

2018 Innovation Award Winners

2018 Finalists

Bose - “The Bose CX Bootcamp”

View the Bose Submission Form
View Submission Video Here 

Brookdale Senior Living – “Brookdale's New VOC Used Data and Leadership to Exceed Customer Expectations, Change Culture, and Drive Results”

View the Brookdale Senior Living Submission Form
View Submission Video Here

Dorel – “We See You!”

View Submission Video Here

Humana, Inc. – “Humana Real-Time VOC Program”

View the Humana, Inc.Submission Form (Entry 1)
View Submission Video Here 

Humana, Inc.  – “Humana Customer Journey Optimization (CJO)”

View the Humana, Inc. Submission Form (Entry 2)
View Submission Video Here 

MultiChoice Pty, Ltd.  – “#ninetynine”

View the MultiChoice Pty, Ltd Submission Form
View Submission Video Here 

Optum – “Transforming the Customer Experience with AI Persona-routing”

View Submission Video Here 

TIM Brasil – “CX@TIM: A Cultural Transformation”

View the TIM Brasil Submission Form
View Submission Video Here

Westgate Las Vegas Casino & Resort – “Staying on the Pulse of Customer Experience”

View the Westgate Las Vegas Casino & Resort Submission Form
View Submission Video Here