2018 CX Innovation Awards

View the archive of past winners: 201720162015, 2014, 2013, 2012 

Celebrating Innovative CX Programs

The 2018 Innovation Awards were presented on May 8, 2018, in New Orleans.

The annual CX Innovation Awards are presented by CXPA to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

See the press release

2018 CX Innovation Award Winners

Bose - “The Bose CX Bootcamp”
View the Bose Submission Form
View Submission Video

Dorel – “We See You!”
View Submission Video

Humana, Inc. – “Humana Real-Time VOC Program”
View the Humana, Inc.Submission Form (Entry 1)
View Submission Video

Humana, Inc.  – “Humana Customer Journey Optimization (CJO)”
View the Humana, Inc. Submission Form (Entry 2)
View Submission Video

MultiChoice Pty, Ltd.  – “#ninetynine”
View the MultiChoice Pty, Ltd Submission Form
View Submission Video

Optum – “Transforming the Customer Experience with AI Persona-routing”
View Submission Video 

2018 Award Finalists

Bose – “The Bose CX Bootcamp”
View the Bose Submission Form
View Submission Video

Brookdale Senior Living – “Brookdale's New VOC Used Data and Leadership to Exceed Customer Expectations, Change Culture, and Drive Results”
View the Brookdale Senior Living Submission Form
View Submission Video

Dorel – “We See You!”
View Submission Video

Humana, Inc. – “Humana Real-Time VOC Program”
View the Humana, Inc.Submission Form (Entry 1)
View Submission Video

Humana, Inc. – “Humana Customer Journey Optimization (CJO)”
View the Humana, Inc. Submission Form (Entry 2)
View Submission Video

MultiChoice Pty, Ltd. – “#ninetynine”
View the MultiChoice Pty, Ltd Submission Form

View Submission Video

Optum – “Transforming the Customer Experience with AI Persona-routing”
View Submission Video

TIM Brasil – “CX@TIM: A Cultural Transformation”
View the TIM Brasil Submission Form
View Submission Video

Westgate Las Vegas Casino & Resort – “Staying on the Pulse of Customer Experience”
View the Westgate Las Vegas Casino & Resort Submission Form
View Submission Video