CX Impact Awards 2014

CX Impact Awards: Congratulations to the 2014 Winners!

View the Archive of Past Winners: 2016201520142013 

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

John Abraham

John Abraham

Customer Experience Highlight

John built and led the Net Promoter Certification course as well as Medallia's Customer Experience Certification, an educational program that codifies the latest practices led by Medallia's most successful clients. He leads research projects tackling the most pressing and wide-spread issues in CX. He has created an engine for new insights and inspiration that benefits the entire CX Community. John has helped hundreds of CX professionals scrutinize their CX programs as a whole through workshops, discussions, speaking engagements and one-on-one advice.

From John

"From the first day I was involved with customer experience work as a practitioner, I knew it would be an extremely important part of my life. It's such an honor to be recognized for having an impact on others who are doing the same work."

Company: Medallia
Twitter: @Medallia
Blog: http://blog.medallia.com

 

Kristy Elmore

Paula Freidrich

Paula Freidrich

Company: Adobe
Twitter: @TechCX

Jim Kaniaris

Jim Kaniaris

Company: EXPRESS
Twitter:@JKaniaris

Carolyn Muise

Katy Cobian

Katy Cobian

Customer Experience Highlight

Katy has been instrumental over the past year in building a CX strategy for this 50+ year-old company. She has made significant changes through the execution of a cross-departmental customer experience workshop that encouraged all to re-imagine experience. She piloted a new program to bring customers and employees together to discuss experience improvement. She has provided customers with a voice and works with empathy and competence.

From Katy

"It's an honor to accept this award on behalf of all the customer-centric work at ACT. Caring for our customers has been core to our mission for over 50 years. CX offers a methodology now to support this mindset. Through ongoing research and new Voice of Customer channels, we can design more meaningful experiences for the millions of individuals we serve each year. The CXPA has provided a rich platform for resources and peer support to fuel this rapidly growing profession."

Company: ACT
Twitter: @KatyCobian

Nancy Flowers

Annette Franz Gleneicki

Michelle Morris

Michelle Morris

Karl Sharicz

Judging Panel

Special thank you to the 2014 CX Impact Award Judging Panel:

Rachel Buckley, Vice President Global Customer Experience, Thomson Reuters
Lou Carbone, Experience Consultant, Experience Engineering
Tabitha Dunn, Managing Director, Customer Insights, Citrix Systems
Ryan Pellet, Senior Vice President, Nexidia and 2013 CX Impact Award Winner
Nancy Porte, VP, Customer Experience, Verint and 2013 CX Impact Award Winner

CX Impact Awards Committee

A big thank you to our CX Impact Awards Committee:

Doug Balson, Ben Easaw, Tammy Feverston, Ian Golding, Jeanne Kocher, Brian Lunde, Sami Nuwar, Roberta O'Keith, Donna Peeples, Lorraine Schumacher and Kevin Zyskowsky.

Award Descriptions

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

Outstanding Achievement – Practitioner

This award is aimed at individuals from front-line employees to senior leaders who practice excellence in CX within their organization or the CX industry and consistently leads or drives outstanding CX related efforts within their organization or the CX industry. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level. 

Award winners will be selected from all company levels including:

  • Front-Line Employees
  • Managers
  • Senior Leadership

Judges will be looking for indication of the following:

  •  What achievements or contributions has the nominee made to the business or CX industry?
  • What measurable impact has the nominee made on the team or organization in the past?
  • How does the nominee stand out from the crowd - ensure you include any in-house recognition?
  • What steps has the nominee taken to develop themselves in the CX industry?

Outstanding Achievement – Provider

This award is aimed at individuals who are consultants or vendors in our field dedicated to developing the CX industry through innovative approaches, trained expertise and patient instruction. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.

Judges will be looking for indication of the following:

  • What achievements or contributions has the nominee made to the business or CX industry?
  • What measurable impact has the nominee made for clients and organizations in the past?
  • How does the nominee stand out from the crowd - ensure you include any in-house recognition?
  • What steps has the nominee taken to develop themselves in the CX industry?

2013 Winners

Check out some of last year's CX Impact Awards winners! Chosen from dozens of entries, these individuals represent customer experience excellence. You can see all of the 2013 winners here.