Adobe Systems India, Member of Technical Staff
Customer Experience Highlight: Ashish is a development engineer on the team responsible for developing shared technologies, services and frameworks that are used by the majority of desktop software products developed by Adobe Systems. Even though it is not Ashish's primary responsibility, he watches Adobe Forums to gauge the customer issues after every major release. He often identifies customers facing issues that the support organization is unable to resolve, and reaches out to those customers directly. Ashish “goes above and beyond his duty” to setup video and screen share conferences with customers to help isolate the possible issues and resolve them quickly. He shares his experience and feedback from these interactions with product management and engineering, saving other customers from facing similar issues.
Recipient Quote: For a product company like Adobe, Customer is god and we ensure that our god is happy with us.
It feels great to be acknowledged globally for my effort toward Customer Satisfaction. Being a software developer, I always write code to ensure that it does not produce bug to quality engineers as well as to customer but when a customer reports any weird behavior of our application on forums or on any social networking website like Twitter or Facebook then it tends me to contact them so as to know why the application behaved like that on user’s machine. It is always a learning experience to debug the issue as the customer’s machine is always different and unique as compared to our test machines. These customer interactions make you feel more accountable and responsible to write a quality code.