Congratulations To Our 2019 Finalists
2019 CX Impact Award Finalists (Practitioner)
Stein Broeder, Senior Marketing Communications Manager, Microsoft
Palma Cesareo, Senior Manager, Client Loyalty Solutions, CIBC
John Dumo, CCXP, Vice President, Customer Experience, Softchoice
Benjamin Easaw, CCXP, Global CX Research Lead, Thomson Reuters
Saari Gardner, CCXP, Director of Client Experience, Dixon Hughes Goodman LLP
John Goodwin, Vice President, Customer Intelligence, Mastercard
Gloria Gupta, Director, Integrated Sales, Service, and CX, American Medical Association
Conny Kalcher, Chief Customer Officer, Zurich Insurance
Gokhan Kara, CCXP, Customer Experience Manager, Enerjisa
Veronika Luxemburg, CCXP, Global Customer Excellence Manager, ABB Robotics
Andy McCutcheon, Customer Experience Manager, Arq Group
Kathy McGettrick, IBM Client Advocacy Officer and Vice President, IBM Market Development and Insights
Stacy Sherman, Director, CX and Employee Engagement, Schindler Elevator Corporation
Zancesca Spagnoletti, AVP, Customer Experience, Philadelphia Insurance Companies
Ian Stokol, CCXP, Sr. Digital Producer, Monash University
2019 CX Impact Award Finalists (Provider)
Morana Bakula, Vice President Customer Experience, Bond Brand Loyalty
Phil Durand, Director CX Consulting, Confirmit
Catherine Gauthier, CCXP, Lead Customer Experience, Valtech
Borge Hald, Chief Strategy Officer, Former CEO, Co-Founder, Medallia
Robert Lamoureux, Senior Director Global Customer Advocacy, Verint
Dale Renner, CEO and Founder, RedPoint Global
Koren Stucki, Vice President Strategic Consulting and Analyst Relations, Clarabridge
What Distinguishes a CX Impact Award Winner?
What achievements or contributions has the nominee made to the business, customers and/or the CX Industry?
What measurable impact has the nominee made on the team or organization in the past?
How does the nominee stand out from the crowd? Be sure to include any in-house or customer recognition.
CX Industry Knowledge
What steps has the nominee taken to develop their knowledge and application of the CX competencies?