Congratulations To Our 2018 Finalists
2018 CX Impact Award Finalists (Practitioner)
Bob Buiaroski, Senior Vice President, Customer Experience - Manulife
Brian Burba, Vice President, Global Customer Success - CA Technologies
Peggy Carrieres, CCXP, Vice President, Strategy and Customer Experience - Avnet
Miles Courtney-Thomas, Global Head of Customer Service, Experience & Intelligence - International Baccalaureate
Elizabeth Curtin, Program Manager: Orchestrating a Unified Customer Experience - PTC
Samantha Hall, Customer Experience Leader - Renewal by Andersen
Seth Hall, Senior Vice President of Customer Experience - Philadelphia Insurance Companies (PHLY)
Musa Hanhan, CCXP, Senior Director, Customer Experience & NPS - Genesys
Gökhan Kara, CCXP, Customer Experience Manager - Enerjisa
Elizabeth Killinger, Executive Vice President - NRG, President - NRG Retail and Reliant
Tarmianne Marshall, Senior Manager, Members - RAC
Leonardo Moraes, Client Tech Support Senior Specialist - Dell Technologies
Clint Payne, CCXP, Program Manager, Customer Experience - MultiChoice
Ann Rich, Senior Manager, Accelerated Design & Innovation - Adobe Systems Inc.
Bob Roark, CCXP, Vice President Service Management - NuAxis Innovations
David Shaw, CCXP, Customer Experience Manager - Sage
Karen Sweeney, Vice President, Member Experience - Bethpage Federal Credit Union
Joshua Tye, Director Customer Experience Operations - Compass Group
John Wompey, Vice President, Customer Care & Connectivity - Foot Locker, Inc.
2018 CX Impact Award Finalists (Provider)
Guarin Coetzee, CCXP, LEAD: Customer Experience, Strategic Accounts - Smoke Customer Intelligence
Chris Cottle, Chief Marketing & Strategy Officer - MaritzCX
Jackie Hoover, Senior Vice President, Innovation, Solutions, Marketing & Sales Support - C3i Solutions
Paula Kennedy Garcia, Vice President, Market Lead EMEA CEU - Convergys
Katrina Novakovic, Business Architect - Red Hat
Andrew Park, CCXP, Vice President, Customer Experience Strategy - InMoment
Claire Sporton, Senior Vice President, CX Innovation - Confirmit
Luke Williams, Head of CX Strategy & Thought Leadership - Qualtrics
What Distinguishes a CX Impact Award Winner?
What achievements or contributions has the nominee made to the business, customers and/or the CX Industry?
What measurable impact has the nominee made on the team or organization in the past?
How does the nominee stand out from the crowd? Be sure to include any in-house or customer recognition.
CX Industry Knowledge
What steps has the nominee taken to develop their knowledge and application of the CX competencies?