Hall of Fame

As an association dedicated to the advancement and visibility of customer experience professionals and their success stories, we have 3 types of awards to recognize contributions, accomplishments and innovation in the field.

Please explore the awards below and consider how you can nominate, recognize, submit and participate.

Applications for the 2020 Innovation Awards are now closed. Stay tuned for more information about our award finalists!




Who's Eligible: Organizations/brands that do not sell CX products or services that have implemented innovative and successful customer experience initiatives. Organizations and brands do not have to be a member of the CXPA in order to be nominated or apply.

Award Frequency: Annually

Submissions Open: January 31 

Awards Announced: At the CXPA Global Insight Exchange conference

Cost to Submit/Apply: Free

Who's Eligible: Individuals who are exemplifying excellent customer experience and making an impact on their organization and its customers. Individuals do not have to be a member of the CXPA in order to be nominated or apply. 
View Criteria

Award Frequency: Annually

Submissions Open: August 1

Awards Announced: CX Day (first Tuesday of October)

Cost to Submit/Apply: Free

Who's Eligible: CXPA members who went above and beyond!

Award Frequency: Extra Mile Awards are presented annually

Awards Announced: At the CXPA Insight Exchange conference