Exam Resources

About the Exam Resource Guide

The CXPA is pleased to announce the release of the CCXP Exam Resources. These resources have been compiled by the CCXP Advisory Committee to reflect a sample of literature that is aligned with the CCXP Exam Blueprint and would be useful in preparing to be a CX Professional or preparing to earn the CCXP designation. The document is reviewed periodically and resources will be updated as necessary.

While these resources are not required reading and should not be interpreted as constituting the sole source of all CCXP exam questions, candidates may find them useful when preparing for the exam. Each candidate should develop his or her own personal reading list and study plan based on individual needs and knowledge.

In addition to these resources, CCXP exam items can be referenced to any CXPA-curated knowledge — defined as information published or disseminated by CXPA, such as webinars, whitepapers, and member-curated content listed in the CX Toolbox or Member Resources. And don't forget to check out the Exam Blueprint for more information on knowledge, skills, and abilities you'll need to be a well-rounded CX professional.

Click the image below to download the full file

Resource Cover
Page 2
Page 3
Page 5

Page 6
Page 7

Page 8
Page 9