CCXP Exam

Get Certified at the Insight Exchange!

  

 

The Certified Customer Experience Professional (CCXP) Designation is for practitioners who want to be recognized for their expertise and skills while defining standards and best practices for the industry.

At this year’s Exchange you will have the unique opportunity to sit for the exam on Tuesday, May 14, 2019, at 1:00 PM

Submit your application now to secure your seat. Application and exam fee payment must be submitted by April 17, 2019, to ensure you are able to sit for the exam on May 14, 2019.


Submit Your CCXP Application


About The Exam

ELIGIBILITY REQUIREMENTS


Candidates should have a bachelor’s degree plus three years of direct, full-time CX experience, or five years of direct, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members are eligible.


BENEFITS OF BECOMING A CCXP

  • Validates credibility and expertise
  • Provides a framework for advancement
  • Increases marketability

Exam Details

Exam Blueprint

The content of the exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates: 
  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

What to do

1

Step 1

Submit Your Application
Application and exam fee payment must be submitted by April 17, 2019, to ensure you are able to sit for the exam on May 14, 2019.

2

Step 2

Please let us know that you would like to take the exam at the U.S. Insight Exchange by emailing ccxpsupport@cxpa.org. Please use the subject line of: CCXP Exam at the 2019 U.S. Insight Exchange.


“The CXPA is the standard in customer experience. This (CCXP) certification will show my clients that I’m familiar with the multiple domains of knowledge, and am familiar with the latest in best practices.”

Jim Tincher, CCXP


“I believe that in order to keep the field of customer experience relevant and important,all CX professionals need to continue to learn and grow so that our broader community can be stronger and more visible and so that customers can collectively have more positive and effortless experiences. I was interested in obtaining the CCXP because I believe certification will help the professionals in our overall field grow and will help to make all of us better as a community.”

Barbie Fink, CCXP