Agenda

          2019 CXPA U.S. INSIGHT EXCHANGE
         The Grand America Hotel
        May 15 - 16, 2019
        Salt Lake City, UT
                 (All times listed are for the Mountain Time Zone)

            2019 Conference Theme:
          "Moving Mountains"

                                    Tuesday, May 14, 2019
8:00 PM - 12:00 PM WORKSHOP: CXM 101 Bootcamp (*$) 
12:00 PM - 6:00 PM Registration / Help Desk Open
1:00 PM - 4:00 PM  CCXP Exam Administered (must pay exam fee by 5/3/19)
1:00 PM - 5:00 PM  WORKSHOP: Experience-Based Change Management (*$)
6:30 PM - 8:00 PM "We've Arrived" Welcome Party
8:00 PM - 9:00 PM First Time Attendee Mixer
                                               Wednesday, May 15, 2019
7:00 AM - 4:00 PM Registration / Help Desk Open
7:00 AM - 8:00 AM Networking Breakfast and Sponsor Showcase
8:00 AM - 9:30 AM Welcome!
Opening Keynote: Scott Steen, American Physiological Society
9:30 AM - 9:40 AM   Show & Tell Introduction
9:40 AM - 10:50 AM   Show & Tell 1
10:50 AM - 11:10 AM Networking Break and Sponsor Showcase
11:10 AM - 11:25 AM Learning Lab - Zendesk
11:25 AM - 11:35 AM  Regional Connect Overview / Transition Break
11:40 AM - 12:30 PM   Regional Connect
12:30 PM - 12:40 PM Break
12:40 PM - 1:45 PM CX Innovation Awards Lunch
1:45 PM - 2:00 PM Break
2:00 PM - 2:15 PM Learning Lab - Opinator
2:15 PM - 3:10 PM Keynote: Ian Golding, CCXP
3:10 PM - 3:20 PM Break
3:20 PM - 3:50 PM

Breakout Sessions - Round 1

Practitioner Breakouts

Sponsor Breakouts

Thought Leader Breakouts

Professional Development Track - Session 1
CX Expert Office Hours
3:50 PM - 4:00 PM Break
4:00 PM - 4:30 PM

Breakout Sessions - Round 2

Practitioner Breakouts

Sponsor Breakouts

Thought Leader Breakouts

Professional Development Track - Session 2
CX Expert Office Hours
4:30 PM - 5:00 PM Networking Break and Sponsor Showcase
5:30 PM - 9:30 PM Networking Reception
                                         Thursday, May 16, 2019
7:00 AM - 2:00 PM Registration / Help Desk Open
7:00 AM - 8:00 AM Networking Breakfast and Sponsor Showcase
7:30 AM - 8:00 AM Making the Most of Your Membership (Optional)
8:00 AM - 8:10 AM Welcome Back
8:10 AM - 9:00 AM Keynote: Geeta Wilson, CCXP, Humana
9:10 AM - 9:25 AM Learning Lab - Concentrix
9:25 AM - 9:30 AM Break
9:30 AM - 10:15 AM   Unwound Sharing 1
10:15 AM - 10:20 AM Break
10:20 AM - 11:05 AM   Unwound Sharing 2
11:05 AM - 11:20 AM Networking Break and Sponsor Showcase
11:20 AM - 11:50 AM

Breakout Sessions - Round 3

Practitioner Breakouts

Sponsor Breakouts

Thought Leader Breakouts

CX Expert Office Hours
12:00 PM - 1:00 PM Networking Lunch
1:00 PM - 1:15 PM Networking Break and Sponsor Showcase
1:15 PM - 1:30 PM Learning Lab - Voxpopme
1:30 PM - 1:40 PM Show & Tell Overview
1:40 PM - 1:45 PM Break
1:45 PM - 2:55 PM   Show & Tell 2
2:55 PM - 3:10 PM Networking Break and Sponsor Showcase
3:10 PM - 3:30 PM Closing Remarks
(Agenda Subject to Change)

$
 = additional fee per person, per workshop
 = Member to Member