Looking to earn some additional CEU credits? We've got the solution. Join us for a special workshop before our U.S. Insight Exchange event.
PLEASE NOTE: Workshop registration is available to U.S. Insight Exchange attendees only. Workshop space is limited and available on a first-come, first-serve basis, so register early and guarantee your spot.
Workshop #1: Tuesday, May 14 2019 (8:00 AM - 12:00 PM)
CXM 101 Bootcamp - (4 hour workshop) Presenters: Diane Magers, CCXP -Interim CEO, CXPA
Location: The Grand America Hotel | Salt Lake City, UT
Cost: $399.00 USD (Not included in conference registration fee)
CCXP CEUs Available: 4.0
LIMITED SPACE AVAILABLE!
Join a fast-paced learning session that covers the framework of Customer Experience Management and current best practices to further your knowledge and your impact for your organization.
Come learn the core concepts and practices needed to rally your organization around customers and become a strong CX leader.
Derived from over 100 hours of course material, this workshop will provide a high-level overview of core concepts and practices. Don’t miss this foundational bootcamp.
• Explore a customer experience management maturity model and identify your next steps
• Learn why a customer strategy and executive alignment are critical and how to influence key audiences
• Understand the art and science of driving change
• Discover ways to embed CX into the DNA of your organization
• Building CX mind and behavior change for everyone in the organization
• Understand how design, innovation and disruption are part of the new CX norm
• Learn about value creation and how CX measures and metrics are key elements of business value
Workshop #2: Tuesday, May 14 2019 (1:00 PM - 5:00 PM)
Experience-Based Change Management - (4 hour workshop) Presenters: Diane Magers, CCXP -Interim CEO, CXPA & Sterling Bone, Ph.D., Associate Professor of Marketing and Huntsman Sales Academy Director, Utah State University
Location: The Grand America Hotel | Salt Lake City, UT
Cost: $599.00 USD (Not included in conference registration fee)
CCXP CEUs Available: 4.0Change Management is an underestimated skill and competency for CX professionals. Bringing every person in the organization along requires mind and behavior shifts. This workshop will help provide frameworks, techniques, and templates for designing and executing an effective experience-based change management.
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