WEDNESDAY, MAY 15, 2019Wednesday, May 15 | Sponsor Breakout Session (Round 1)Time: 3:20 PM - 3:50 PMTitle: Transform How You Communicate Your CX Vision Internally to Help Employees Deliver a Great Customer Experience
Audience: B2B2C, Experienced: 5-10 years of CX experience
Presenter: AND Agency
Description: Many well-intentioned CX programs fail because of a lack of effective communication. To be successful, organizations and leaders need to continuously reinforce the right behavior to employees and keep CX top of mind so that they are prepared to deliver a great customer experience. Learn about a proven approach that blends creative and technology to make certain employees are delivering on your brand promise every day.
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Wednesday, May 15 | Sponsor Breakout Session (Round 2)Time: 4:00 PM - 4:30 PMTitle: Avoiding Customer Journey Sticking Points: 4 Painless Ways to Improve CX
Audience: B2B, B2C, Experienced: 5-10 years of CX experience
Presenter: Kitewheel
Description: Customer journeys are more complex than ever before. To truly provide omnichannel customer journey excellence, CX leaders must think broadly about the value that journey management can bring to the entire organization. Where to start is always the first question: Kitewheel provides its customer journey maturity model to enable organizations to take a "crawl, walk, run" approach for a well-orchestrated customer experience. In other words, regardless of your audience, every CX pro needs to become a world-class storyteller.
THURSDAY, MAY 16, 2019Thursday, May 16 | Sponsor Breakout Session (Round 3)Time: 11:20 AM - 11:50 AMTitle: The Art of CX Storytelling: How to Craft A Narrative that Powers Effective CX Initiatives
Audience: B2B2C, Experienced: 5-10 years of CX experience
Presenter: InMoment
Description: Storytelling has become increasingly important in CX - especially when it comes to translating data into action. In a recent report, Forrester found that “data storytelling not only persuades the analytical part of the brain; it also uses emotion, a key driver of decision making.” In other words, regardless of your audience, every CX pro needs to become a world-class storyteller. In this presentation, InMoment experts and real-world practitioners will apply the art - and science - of storytelling to CX, giving you a powerful tool to supercharge your initiatives.