My focus is helping businesses deploy feedback management technology so that feedback can be rapidly actioned. And, on delivering insights to business processes where value can be extracted. I have experience using a number of Enterprise Feedback Management tools, including Web and e-mail based surveys, verbatim analysis, and more recently Social Media monitoring/listening and actioning tools.
I sell and support solutions from QuestBack AS as well as Etuma Ltd.
My blog: http://close-the-loop.blogspot.com