Being born in the Soviet Union into a family of a rocket scientist has a strong influence on one’s values and professional qualities. Olga has been exposed to systemic thinking, cutting-edge technology, and futuristic concepts all through her childhood which fuelled her creativity, intelligence, and analytical skills. She also got a taste of true freedom restrictions and closed-up thinking, something she never agreed with, and as a result she purposefully supports diversity, collaboration and best practice sharing.
So far, Olga has lived in 5 countries and, with her 20 years professional experience in CX, has been named amongst Top 150 CX Professionals globally. She has managed, consulted, and mentored leading organisations and individuals around the world across industry verticals like Insurance, Telco, Banking, Hospitality, Retail and others.
She promotes CX best practice creation and sharing through her role of the Executive Director at the Customer Institute, a Judge at the CX Awards, an author, and a speaker.
Her company, European Customer Consultancy, will ensure:
• You understand what your customers really need
• You can deliver on customers’ needs whilst saving costs & generating profit
• Your employees are engaged behind the CX agenda and collaborate to deliver value
If you are looking to asses your organisation’s CX maturity, develop a CX strategy, set up Voice of the Customer, map customer journeys, fuel digital transformation through CX, deploy design thinking, measure experience quality, and ensure culture transformation, write at olga@eucustomerconsultancy.com. Olga works with clients all over the world
Oh, and when you say something is not rocket science, Olga understands what you mean 😊