I am an expert in Customer Experience transformations. I understand the internal and external axis shift organizations need to make to differentiate and succeed and the role change management and content operations plays in mastering CX.
Background: Digital strategist and transformation counselor with background in Enterprise Marketing Management. Focused on integrated digital content marketing programs, user experience strategies for Technology, Healthcare and Banking/Financial Services.
Unique Value Proposition: I am an interdisciplinary systems thinker with a design affinity who advises executive leaders on how to plan, design, build and manage transformation programs.
Passionate about: corporate transformation, customer experience (CX), workflow, process and operations, team empowerment, decision making, performance and analytics, simplification, organizational development