Profile

CCXP
CX in HIGHER EDUCATION

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CUSTOMER EXPERIENCE PRACTITIONER & TRANSFORMATIONIST
• Customer experience: leadership, architecture, activation, evangelism; Voice of the Customer advocate to drive rapid customer experience improvements
• Customer understanding specialist: customer journey mapping, research study execution; In-depth knowledge of brand assessment, customer satisfaction tracking, segmentation, retention drivers, new product concept ideation and evaluation, focus groups, and qualitative interviewing
• Leadership: Strong strategic thinking, problem-solving abilities, relationship building, and cross-functional team facilitation to build collaborative, innovative, and focused work environments
• B2B and B2C expertise: Experience on both client (Fortune 500) and supplier environments in B2B and B2C markets

Industry

  • Consulting

Global Region

  • United States