Global Customer/Patient Experience Leader that works across silos to extend relationships with customers and create deeper loyalty. Executive Coach and Change Leader that facilitates improvements that matter to employees, customers/patients and shareholders.
Experience: Healthcare; Consumer, Small Business and Enterprise Software; Defense Contractor; Electric Utility; Animated Film; Computer Hardware and Non-Profit. Domestic and International Experience, Europe and Japan.
Specialties: Customer Experience; Lean/TPS; Process/Organizational Excellence; Business Process Improvement.