CXPA Livestream

Accessing CXPA Social Media Livestream Events


We're huge fans of sharing the CX message with the broader world, and maintain an active social media presence to do so.  This includes occasional livestreamed events on LinkedIn, YouTube or Facebook, which we list on this page as they are scheduled.

Livestream events are a great way to engage in conversations and share your ideas with like-minded individuals. It's a great way to stay connected with the global CX community and make new connections. Join us for our next livestream event! 



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Upcoming Events List


  • The use of AI- enabled Containment Bots

    May 9, 01:00 PM - 02:00 PM (ET)
    The use of AI- enabled Containment Bots: A strategic primer for CX and Contact Center leaders Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we’ll look at how organizations are using Conversational AI and Generative AI to not only save money, but also meet and exceed customer expectations. Join Verint’s Tapan Patel as he gives you a look at Verint IVA based Containment Bots that are elevating customer experiences and deliver higher ROI. You’ll hear about the Verint Containment Bots for both voice and digital channels and how they save millions by delivering personalized self-service, while also improving CX and freeing up agents to only handle complex, high-touch escalations.

Did you miss a Livestream? Check Out Recent Livestream Events 


If you missed a livestream event or would like to share it with a friend or colleague please see below or check here for our most recent livestream events.
Are you looking for a webinar or a different event? Please check out our Event Calendar.