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Connect

Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!

 

 

Learn

Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Grow

Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).


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Connect with members from around the world: Participate in the vibrant CXPA online community.

 

Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.

 

Careers: Find your next opportunity with a job board specifically for customer experience positions.

 

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CX Day is a global celebration of the companies and professionals that create great experiences for their customers.

 

 

 Latest Discussions

  • Profile Picture

    CXPA question advice

    Posted in: CXPA Open Forum

    Hi All, So I just got back from my CXPA exam. I scored 73% and knew when the exam was over I was either just over or just under the threshold of passing. I was quite surprised to see some questions...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    Hi Bonnie, I'll share a bit of feedback about what we are using. I spent 11 years at MaritzCX, so I can certainly speak to the tools other are mentioning above from MaritzCX, Medallia, Confirmit,...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    To assist in the analysis, we dig into operational data that can add context and hint at customers' experiences with our organization. Application processing time, wait time, etc. ------------------------------...

  • Posted in: CXPA Open Forum

    In my past life at Ernst & Young, face-to-face interviews with customers was 100% of my job, and I talked to hundreds of CEOs, CFOs, CIOs, Board members, tax directors, etc. Some favorite questions...

  • Posted in: CXPA Open Forum

    Hi Everyone, We are excited to launch our 4th Cycle of CXPA's Mentor Match Program today. We had a great kickoff call earlier and the recording and notes are available attached below. You'll also...

 

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