Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!




Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).

Dedicated to cultivating the Customer Experience profession.


Connect with members from around the world: Participate in the vibrant CXPA online community.


Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.


Careers: Find your next opportunity with a job board specifically for customer experience positions.


Member Discounts: Save money with discounted access to research, events and other resources.


CX Day is a global celebration of the companies and professionals that create great experiences for their customers.



 Latest Discussions

  • Posted in: CXPA Open Forum

    If it's after hours, hopefully you will have self-service options. If not, you will have to go to voicemail. During normal business hours, a "virtual hold" function has proven to be wildly popular with...

  • Posted in: CXPA Open Forum

    Hi, I am brand new to the organization. Just joined today. My name is Michael Pellet and I am a Director on the Customer Experience team here at Our team is still in the development...

  • Posted in: CXPA Open Forum

    Ally Bank shows the anticipated hold time right next to the phone number on its website. I presume this is so customers can decide if they have time to make the call now or not. That way they never...

  • Posted in: CXPA Open Forum

    I agree with Olga and Roger and would like to add: The only reason a customer holds on knowing s/he can leave a message for a call back is because s/he needs to speak with someone now (for any number...

  • Profile Picture


    Posted in: CXPA Open Forum

    Forrester also tweeted industry specific numbers for Compound Annual Growth Rate of CX leaders vs. laggards between 2010 and 2015 in specific industries. Tweet posted on 7/27, source is the same report...


 Upcoming Events

Thank you to our Gold Sponsors