Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!




Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).

Dedicated to cultivating the Customer Experience profession.


Connect with members from around the world: Participate in the vibrant CXPA online community.


Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.


Careers: Find your next opportunity with a job board specifically for customer experience positions.


Member Discounts: Save money with discounted access to research, events and other resources.


 Latest Discussions

  • Profile Picture

    RE: KPI's

    Posted in: CXPA Open Forum

    Hi, We have developed a system where if anything does not go according to what we have defined as our optimal handling process for the task, we assign a problem code, assigned for each type of problem...

  • Posted in: CXPA Open Forum

    I would like some suggestions on CEM platforms you would recommend. Not just the software but the service that goes along with it. Also, what are the signs that a company is ready for this sort of investment?...

  • Posted in: CXPA Open Forum

    Great topic! Closing the loop is one of the most important aspects of a CX program. Having a set of metrics, a PowerPoint presentation and a scoreboard for management has some value but is missing...

  • Posted in: CXPA Open Forum

    Morning Chantal just a quick note... I had a view at your customer Journey template and it is a very nice one! I downloaded it straight away and will use it in 2 weeks time in one of my workshops,...

  • Posted in: CXPA Open Forum

    Take a look at The Engage in Singapore. ------------------------------ Kathy Van de Laar, CCXP Partner EarlyBridge Amsterdam-Duivendrecht +31-621241245


 Upcoming Events

Thank you to our Gold Sponsors