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 Latest Discussions

  • Profile Picture

    RE: Survey Fatigue

    Posted in: CXPA Open Forum

    Kirk, What are your current response rates? I spent quite a long time in the marketing research industry, and I have found there is no formula for survey fatigue. The amount of times a customer...

  • Posted in: CXPA Open Forum

    Hi Michael - I would be very happy to have a chat with you about this - having mentored over 50 CCXPs across the globe now, your observations are not unusual. Email me at ian@ijgolding.com and we will...

  • Posted in: CXPA Open Forum

    Hi All, So I just got back from my CXPA exam. I scored 73% and knew when the exam was over I was either just over or just under the threshold of passing. I was quite surprised to see some questions...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    Hi Bonnie, I'll share a bit of feedback about what we are using. I spent 11 years at MaritzCX, so I can certainly speak to the tools other are mentioning above from MaritzCX, Medallia, Confirmit,...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    To assist in the analysis, we dig into operational data that can add context and hint at customers' experiences with our organization. Application processing time, wait time, etc. ------------------------------...

 

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