Presented by CXPA Gold Sponsor: Vovici
Title: 5 Strategies to Manage Feedback Fatigue
Summary: Over-surveying is a leading cause of declining response rates, yet today's consumers are inundated with requests for feedback through email, text messages, IVR, and social media. How can you gather feedback to support your overarching Voice of the Customer initiatives while without overwhelming your customers or even tarnishing that relationship through feedback fatigue? Join Vovici™, a Verint® Company, at 1:00 p.m. eastern on Monday, December 17 for an informative webinar that can help you:
- Nancy Porte, VP of Customer Experience
Vovici a Verint Company
- Michael Clarkin, Global Vice President of Strategy and Marketing
Mike Clarkin is the Vice President of Global Marketing at Sykes Enterprises. He leads market strategy, new product development and customer analytics, as well as the company’s award winning Voice of the Client program. Mike has a deep understanding of call center customer service with a special talent for creating the very best customer service experiences at peak efficiency for top brands around the globe.
- Discover five top strategies for collecting cross-channel customer responses while avoiding feedback fatigue.
- Develop an overarching, coordinated approach that maximizes the quality of customer feedback across your organization.
- Learn key techniques for establishing surveys as a two-way communication opportunity to improve and grow customer relationships.
Presented by Nancy Porte, VP of Customer Experience at Vovici™, a Verint® company and Mike Clarkin, Global Vice President of Strategy and Marketing with Sykes Enterprises, this session is packed with practical insight that can help you increase response rates, strengthen customer relationships, and make smarter decisions about when, where, and how often you gather feedback. Register now!
To view the webinar on December 17, 2012, please go to: http://bit.ly/12hGFKO
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Please note that you will be able to view the presentation on your computer screen, and hear the presentation on your computer speakers. A conference number will be available for a limited number of participants. If you prefer to dial-in to the webinar, the call information will be available after you log onto the webinar.