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Welcome to the CXPA

Customer Experience Professionals Association

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards.


Certification Program

The CXPA is pleased to announce the launch of the certification program for CX professionals. Under the new program, candidates' mastery in the CX field will be rigorously tested, and successful practitioners will earn the designation of Certified Customer Experience Professional (CCXP).

>>Read more

CX Day 2015

CX Day is an annual global celebration of the companies and professionals that create great experiences for their customers. Join us this year to celebrate our 3rd Annual CX Day on October 6, 2015. Nominate a CX superstar for an Impact Award, participate in online events, join a local celebration and more this CX Day.

>>Find out more


Ask the CX Experts

As a member you have the opportunity to ask questions directly to our panel of CX

Experts and receive back thoughtful and prompt responses that will help you tackle your biggest CX challenges.

>> Ask the CX Experts

CX Tools

Member-only access to work products practitioners use to achieve success. The valuable resources will help you build and strengthen your CX program. Popular topics include Customer Insight & Understanding and Customer-Centric Culture.

>> Access CX Tools


Why Join CXPA?
Benefits of Membership

  • Networking: Connect with members from around the world: Participate in the vibrant CXPA online community.

  • Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.

  • Career Development: Find your next opportunity with a job board specifically for customer experience positions.

  • Member Discounts: Save money with discounted access to research, events and other resources.

>>Learn more about our memberships now!



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Upcoming Events
CXPA Reports

Customers 2020; The Future of B-to-B Customer Experience
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The State of the CX Profession, 2015
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