Blogs

Happy CX Day! 

On this "customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of five broad topics. You will find links to their posts below.

Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.

Topic 1: Why is culture a critical foundation for CX in any organization?

• Jim Rembach - Got it: Horse before Cart and Culture before CX
• Anna Papachristos - 'Pop’ Culture Puts the ‘See’ in CX
• Bruce Temkin, CCXP -  Hungry for CX, Culture Eats Strategy for Lunch

Topic 2: How do you make CX strategy integral with corporate strategy?

• Kerry Bodine - Customer Experience First, Business Strategy Second
• Mila D’Antonia -   3 Surefire ways your CX Strategy will get Executive Buy-in 
• Lynn Hunsaker, CCXP -  How to Make Customer Experience Strategy Integral to Corporate Strategy

Topic 3: What’s necessary to get started in CX from the ground level?

• Leslie Pagel - Engagement That Creates Action 

 Topic 4: How do you realize the benefits of CX early through quick wins?

• Judith Aquino -  4 Ways to Deliver Great Customer Experiences Today
• Jeanne Bliss - Three Actions to Help Build Reliability Into Your Experience

Topic 5: How do you generate leadership involvement and organizational buy-in? 

• Ginger Conlon -  Does Customer Experience Need a 911 Call?
• Annette Franz - So You’ve Got Executive Commitment 
• Tom Hoffman -  Fostering a Top-Down, Bottom-Up Approach to Customer Experience
• Shep Hyken - How to Create a Better Customer (and Employee) Experience
• Colin Shaw -  Is Leadership Really Onboard with Your CX Agenda