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When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential ...
As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity ...
LinkedIn Live Replay: Strategies to Reduce CX Stagnation and Embrace Innovation In a recent LinkedIn Live event ...
Only a third of CX managers say their VoC is “good” or “very good” at making changes to the business. This means two-thirds ...